Dr. D. Mayeda

Episode 35 - "Do You Keep My Insurance?" How Dr. Donna Mayeda Explains DPC Without Feeling Salesy (Replay Episode)

DPC| Primary Care| DPC Podcast
April 21, 2026•2 min read

When a patient asks "Do you take my insurance?" — do you know what to say?

Most DPC doctors freeze in that moment. Not because they don't believe in what they've built — but because nobody ever taught them how to talk about money without feeling like a salesperson.

This is one of our most listened episodes for a reason.

We coach Dr. Donna Mayeda, founder of Ke Ola Noa DPC in Honolulu, Hawaii, through exactly that conversation — live, unscripted, and only five months into opening her micropractice in a state where almost no one has heard of Direct Primary Care.

What we dig into:

  • How to explain DPC vs. "concierge" in one or two calm sentences

  • What to say when a patient doesn't see the value in a monthly membership

  • Why dropping your price won't fix a value disconnect

  • Mindset shifts for talking about money without feeling salesy

  • How to build a simple elevator pitch — even if you're an introvert

If you've ever felt called to DPC but scared of slow growth, confused patients, or awkward money conversations — this episode will make you feel less alone and more prepared.

About Dr. Donna Mayeda

Dr. Donna Mayeda is an internal medicine physician and founder of Ke Ola Noa DPC in Honolulu, Hawaii. After six years in an employed corporate setting, she left to build a Direct Primary Care micropractice centered on autonomy, accessibility, and real relationship-based care. She is one of only a handful of DPC physicians in the entire state and is actively building community among DPC and DPC-curious physicians across Hawaii.

🌐 keolanoa.com

📲 Instagram & Facebook: @keolanoadpc

Resources mentioned:

  • DPC Life Podcast — available on Spotify and all major streaming platforms

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Dr. Gonzalez was born in NYC, but grew up in Virginia. She graduated from the University of Virginia and Eastern Virginia Medical School before completing her Family Medicine residency and Geriatrics Fellowship in 2002 at USC in Columbia, SC. She worked in Morganton, NC for 5 years at Burke Primary Care. After that, she headed the Primary Care Department at A Woman's View for 13 years and taught part time at the Geriatrics Fellowship in Morganton. She appreciates the privilege of working with her patients to improve their health, independence, and quality of life. She is Board Certified in Family Medicine and has a Certificate of Added Qualification in Geriatrics.

Anne Gonzalez

Dr. Gonzalez was born in NYC, but grew up in Virginia. She graduated from the University of Virginia and Eastern Virginia Medical School before completing her Family Medicine residency and Geriatrics Fellowship in 2002 at USC in Columbia, SC. She worked in Morganton, NC for 5 years at Burke Primary Care. After that, she headed the Primary Care Department at A Woman's View for 13 years and taught part time at the Geriatrics Fellowship in Morganton. She appreciates the privilege of working with her patients to improve their health, independence, and quality of life. She is Board Certified in Family Medicine and has a Certificate of Added Qualification in Geriatrics.

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